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About Us

Bathroom Factory Warehouse is an Australian, family-owned and operated business, with multiple business partners throughout our stores in Australia. At Bathroom Factory Warehouse, it’s all about the personal touch. From the showroom to your front doorstep, our design experts are ready to help you every step of the way and you can trust us to deliver quality products, with outstanding customer service and for the best possible price.

 Yes, we are located at Shop 14/7 Hoyle Avenue, Castle Hill 2154

Shipping

At this current time, we deliver within Australia only.

It depends on where you live. Orders processed here will take 5-7 business days to arrive.

Domestic Courier Shipping Should be (1-3 Business Day - Processing Time & 2-4 business day shipping time)
Express & Insured Should be (1-3 Business Day - Processing time & 1-2 Business Day Shipping Time)

Delivery details will be provided in your confirmation email.

Delivery

Yes. Our aim is to make our products accessible throughout Australia.

Delivery charges will vary based on product/s and your location. When placing your order, select the delivery option.

The best way to ascertain what the cost of your order would be is to select the items you want to buy, add them to the shopping cart and you can get a shipping quote here

Yes, you are most welcome to pick up your order, it can be picked up from our dispatch centre at 14/7 Hoyle Avenue, Castle Hill, 2154.

You will receive email confirmation with your dispatch information. This will have the dispatch and delivery information on it.

Following acceptance of a delivery, please check all items for breakages within 24 hours. If you notice that the product is broken please take a photo of the package and follow the Warranty and Returns procedure. Should an item be obviously broken on arrival, do not accept the delivery. Due to the nature of the materials used in a bathroom, if you notice the product is damaged before opening, please leave the package sealed.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Yes. Our warranties cover up to 15 years on selected items. If you are interested in the specific warranty of a product, you can view the warranties in the products information. An overall view of our warranties across our range is available here.

To process a warranty claim you will need to fill out our Warranty Request Form and return to your place of purchase. Your place of purchase is on your tax invoice. In order to help your claim images are advised.

Returns

All customers must contact us via email within 10 days after receipt in relation to any returns. If you are returning a product due to faulty, incorrect or warranty purposes, you may be asked to fill out a warranty/returns request form dependent on the problem. For our warranty request form, please click here. Bathroom Factory Warehouse are not liable for any return if the customers simply changes their mind or order by mistake. Customers need to pay for any return postage fees plus 15% restocking fees along with the original package and all accessories.

Upon receipt of the item and completion of our inspection, a refund or replacement may be processed. If the order is found to be defective, we can either grant a Hassle-Free full refund (Credit or bank transfer), or a replacement with no additional cost.

If the order is not found to be defective and we may still grant a refund of 85% of your original payment. Our warranty does not apply to products that have been the issue, modified, repaired or abused by anyone. Bathroom Factory Warehouse reserves the right as the final authority on whether the products should be replaced or refunded. 

Should you have any issues you would like to raise with us, please feel free to contact us at any time. If we received an item without an email notification, a return will not be processed.

Privacy

The privacy of our customer's information is paramount. We have policies, procedures and a very secure website to ensure your personal information is handled with due diligence under the National Privacy Principles of Australia.

Customer support