Returns or Exchanges
1. All returns, or exchanges must be made within 30 days of receiving the product, otherwise the customer is deemed to have accepted the goods and liability for such goods. (the goods must be in their original packaging and condition, otherwise we will not be able to refund)
All returns are subject to a 25% restocking fee if the order was placed incorrectly or for change of mind. Should a return be approved for store credit, the restocking fee will be reduced to 10% and you will receive a store credit for 90% of the final cost price.
NO returns, or exchanges for custom goods or promo packages will be accepted. This includes but is not limited to special orders, custom made vanities, custom cut stone tops, custom cut wastes and grate drains. It is up to the customer to ensure measurements and specifications are correct before placing the order.
2. The goods must be still boxed and not open in the condition you received them, you may return them within 30 days for a refund minus the 25% restocking fee, original shipping cost and the return shipping fee to cover the cost of the return.
Due to the size and risk of our goods being damaged all goods must be sent back in it's original packaging. We cannot accept goods that do not have their original packaging or the packaging is damaged which includes the delivery skid or pallet.
To avoid return fees you can also drop the goods off to our distribution centres.
3. Please inspect all goods before accepting and or signing for them within 24 hours of delivery, otherwise claims for damages will be rejected by the freight company or the product manufacturer.
4. Please inspect all goods before installation, note that if the product is installed any claim damages will be rejected.
5. Bathroom Factory Warehouse does not accept liability for customers who choose to select different brands of colours and expect them to be an exact match. Customers must note that different brands may hold their own range of colour options which will differ from other suppliers. At Bathroom Factory Warehouse we endeavour to provide our customers with a wide of variety of bathroom goods and do our best to make differences in brand, colour and ranges apparent in the description. We suggest contacting our team if you are unsure whether the colours will match or sticking to the same ranges to be safe.
Damaged Goods By Freight Or Couriers
All of our items are checked for damages and missing parts prior to delivery. It is important to thoroughly check your goods upon delivery and to notify us within 24 hours of receiving the order if there are any issues or damages. Evidence of damage/s will be required i.e. photographs and videos.
No claim or responsibility will be accepted after 24 hours of delivery as we cannot guarantee damage was not done on your site or by any tradesmen that may have been installing your goods.
The shipping provider's insurance will only accept claims within the 24 hour period of receiving the goods, otherwise the Customer is deemed to have accepted the Goods and liability for the Goods.
BFW Disclaimer of Liability:
Whilst our team at Bathroom Factory Warehouse strive to make our best efforts to obtain and provide accurate and effective information, occasionally the product information provided from our suppliers may be incorrect. Please note that the information displayed on this website is conditional to change and is provided without assurances or guarantees as to its accuracy subject to your rights under the Australian Consumer Law.