If your item is available at the time of order, we will aim to have it processed and delivered to you within 5-10 business days for metropolitan areas and 7-15 business days for more rural areas of Australia. You will receive an email confirmation once the package is scanned and picked up.
(Unfortunately, due to the unforeseeable delays with the current supply chain these delivery times may be delayed)
It is thew customers responsibility to be home for their shipment. Any re-deliveries/adjustments will incur a re-delivery fee which will be charged by the courier company. Once the shipment has been delivered it will become the customer’s responsibility.
All of our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand-new condition. It is important to thoroughly check your goods upon delivery and to notify us within 24 hours of receiving the order. Evidence of damage will be required i.e. photographs.
No claim or responsibility will be accepted after 24-hours as our shipping company cannot guarantee any damage wasn't caused on your site or by any tradesmen that may be installing your goods. The shipping provider's insurance will only accept claims within the 24-hour period of receiving the goods, otherwise the Customer is deemed to have accepted the Goods and liability for the Goods.
Please note that if the shipping address is incorrectly inputted by the customer, it is not our responsibility if the goods are sent to the wrong location.
Local Pick Up
Local pick up is available at our fulfillment centres. Please check out contact us page for a list of centres in your state.
Please allow at least 1-5 business days for your order to be available for pick up. One of our lovely team members will give you a call to notify your order is ready for pick up.
Note that once the warehouse team has sent you a notification, the order MUST be picked up/collected within 10 business days. Once the order has been fulfilled, the goods are thereby your property and all responsibility is yours. Any damages incurred will no longer be covered by our insurance policy.
Note that if the goods are ready for pick up and you've been notified by the warehouse team, any cancellation on bulky goods thereafter will be subject to a 20% restocking fee as this fee is charged by our manufacturers.