Please make sure you read and understand the Bathroom factory warehouse terms and conditions prior to any purchase.
All purchases constitute an agreement that the buyer will adhere to all terms and conditions as set out on this page.
By purchasing you are entering into a legally binding contract with Bathroom factory warehouse, whereupon you are agreeing to all terms and conditions of sale as set out by Bathroom factory warehouse.
Bathroom Factory Warehouse does not accept liability for customers who choose to select different brands of colours and expect them to be an exact match. Customers must note that different brands may hold their own range of colour options which will differ from other suppliers. At Bathroom Factory Warehouse we endeavour to provide our customers with a wide of variety of bathroom goods and do our best to make differences in brand, colour and ranges apparent in the description. We suggest contacting our team if you are unsure whether the colours will match or sticking to the same ranges to be safe.
The prices payable for the items that you order are clearly set out on the web site and all products are priced inclusive of GST. The price of the item(s) does not include the delivery charge. The delivery charge will be added to the price of the order unless pick up is arranged. Prices can change and our latest price is always displayed on our website.
If for any reason we are unable to supply a particular item, we will notify you as soon as possible. Please be advised that our products may go out of stock at anytime as we have multiple visitors at our site at one time. Some customers may also bulk order goods for their job sites.
Local Pick Up
Local pick up is available at our fulfilment centres. Please check out contact us page for a list of centres in your state.
NSW - Please allow at least 1-5 business days for your order to be available for pick up.
VIC - Please allow at least 5-10 business days for your order to be available for pick up.
Once your order is ready for pick up one of lovely team members will notify you accordingly. Please be advised that once the warehouse team has sent you a notification, the order MUST be picked up/collected within 14 days. Any orders that fail to be picked up within that timeframe will be automatically refunded less the 25% restocking fee charged by our suppliers.
Furthermore if goods are ready for pick up and you've been notified by the warehouse team, any cancellation on bulky goods thereafter will be subject to a 25% restocking fee as this fee is charged by our manufacturers.
Cancellation of Orders/ Pick-ups
All cancellations of orders/pick-ups requested after 3 months of the original order date are subject to a restocking fee of 50% and after 6 months a 75% restocking fee will charged.
Our delivery service is made by a contracted courier companies. Delivery times are provided by the delivery service, excluding weekends, holidays and may vary according to location. You will be notified and have access to online tracking for all of your products.
We will endeavour to do our best to deliver to you at the earliest convenience.
If you order goods you must be home at the time of delivery.
If you wish to cancel your order before it is shipped out we will give you a full refund, if the order has been shipped out then it is up to you to return the goods back to us, note all returns are subject to a 25% restocking fee which is charged by the suppliers.
Returns or Exchanges
All returns must be within 30 days of receipt of delivery and in it's original packaging.
All returns are subject to a 25% restocking fee if the order was placed incorrectly or for change of mind. Should a return be approved for store credit, the restocking fee will be reduced to 10% and you will receive a store credit for 90% of the final cost price.
Damaged deliveries, Returns & Warranties
We will accept all returns in accordance with Australian Consumer Law. Returns will only be accepted with proof of purchase.
All Goods sold are subject to the applicable manufacturers warranty, guarantee and trading terms (if any). If goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by contacting us.
All our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand new condition. It is important to thoroughly check your goods upon delivery and to notify us within 24 hours of receiving the order. Evidence of damage will be required i.e. photographs.
No claim or responsibility will be accepted after 24 hours as our shipping company can not guarantee the damages was not caused on your site or by any tradesmen that may be installing your goods. The shipping provider's insurance will only accept claims within the 24 hour period of receiving the goods, otherwise the Customer is deemed to have accepted the Goods and liability for the Goods.
All boxed items will incur a 25% restocking charge for all returns. (Note this fee is charged by our manufacturer's)
There are no returns or refunds available on custom made products. This excludes items that are defective or have a manufacturers fault.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you no refund will be made.
All refunds will be issued when goods have arrived back to the warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase or via EFT.
If an item has been installed or used and you are putting through a warranty claim please contact us before removing the item as it should be inspected in the installed state to ascertain whether the warranty is to be actioned.
If an item is installed when it is faulty the original warranty applies.
Payment must be made and received prior to goods being dispatched.
You can pay with any Visa, Mastercard, American Express card or PayPal. You may also pay via Direct Deposit. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment is given at the time of order. You will be charged for items at point of order. Our liability to you in respect of an order shall be limited to the value of that order. We shall not be liable to you for any economic loss, loss of profit, loss of revenue, loss of business, wasted expenditure or depletion of goodwill as a result of our negligence which arise out of or in connection with an order.
While all care is taken, any errors or omissions in the item details are unintentional. Bathroom Factory Warehouse makes every effort to ensure all prices and product information is up to date and correct at the time of display. However, we take no responsibility for any incorrect information that may appear and reserve the right to refuse any order which may contain mistakes. It is the responsibility of the customer to ensure that product information is correct when purchasing any new bathroom or kitchen product.
Unfortunately we can’t guarantee the exact finish for each Stone Top will be directly identical to display photos on our website as there are factors in production such as temperature and weather that affect the pattern variations by batches as well as composites of natural stone that are mixed in the compound so it can’t be identical between batches.
BFW Disclaimer of Liability:
Whilst our team at Bathroom Factory Warehouse strive to make our best efforts to obtain and provide accurate and effective information, occasionally the product information provided from our suppliers may be incorrect. Please note that the information displayed on this website is conditional to change and is provided without assurances or guarantees as to its accuracy subject to your rights under the Australian Consumer Law.